Service Delivery Policy

24HostPlus sells digital services only. No physical goods are shipped.

Hosting service delivery

After payment is received and verified, the order is reviewed by our team. Hosting services are provisioned after approval and the client receives panel login information in the 24HostPlus client portal. Manual verification or fraud/security checks can delay activation. We will contact the client if additional information is required.

Domain service delivery

Domain registrations are submitted to our registrar only after payment verification and internal approval. Domain availability is checked again by the registrar before registration. A domain search result or a paid local order does not guarantee registration until the registrar confirms it. Once confirmed, the domain, nameserver details, renewal date, and management options appear in the client portal.

Delivery timeline

Most verified hosting orders are delivered within one business day. Domain registration timing depends on registry and registrar processing, and can take longer for verification, premium names, transfer requests, or extensions with special requirements.

Service credentials

Clients must keep their client portal, hosting panel, domain, email, and billing credentials confidential. Service access and order notices are delivered electronically to the email address and portal account associated with the order.

Support

For questions about an order or delivery status, contact 24HostPlus through the Contact Us page, live chat, or a support ticket.