Return and Refund Policy
24HostPlus provides digital hosting and domain services. We do not ship physical products.
Hosting refunds
New shared hosting accounts may be eligible for a refund request within 7 calendar days of the initial service activation, provided the service has not been suspended for a breach of our Terms of Service or Acceptable Use Policy. Renewal payments, add-ons, setup fees, migration work, and services that have already been materially used or customised are not refundable unless required by applicable law.
Domain registrations
Domain registrations, renewals, transfers, restoration fees, premium domains, and registry/registrar charges are normally non-refundable once the registrar has accepted or processed the request. A domain order cancelled before it is submitted to the registrar may be reviewed for a refund or account credit after verification.
How to request a refund
Send a request through the client portal support ticket or the Contact Us page. Include the invoice number, service or domain name, payment reference, and reason for the request. We will acknowledge the request and review eligibility within 3 business days.
Payment reversal method and timing
Approved refunds are returned to the original payment method where technically possible. Bank, card, wallet, or Raast reversals may take 7 to 14 business days after approval, depending on the payment provider and bank. If reversal to the original method is unavailable, we will contact the account holder to agree a lawful alternative such as account credit or bank transfer.
Chargebacks
Please contact 24HostPlus before opening a payment dispute so we can investigate and resolve the issue. Fraudulent, duplicate, or unauthorised payments will be handled in accordance with applicable law and payment-provider rules.